Puget Sound Farm Box

Subscriber Agreement

This Subscriber Agreement depicts the terms and conditions of the relationship between Puget Sound Food Hub (PSFH) and the Puget Sound Farm Box Subscriber.

TERMS OF AGREEMENT 

Shares: The subscriber will receive a share of produce and add-ons of a size and frequency of their choice as specified by the subscriber’s Local Food Marketplace account. Box pickup: Subscribers are responsible for picking up their Puget Sound Farm Box during the pickup window they selected. Payment: Subscribers will be charged for their Puget Sound Farm Box on a pay-as-you-go schedule on the Monday before that week's Farm Boxes are delivered. 

HOME DELIVERY (Seattle only):

Farm Boxes are to be delivered by 8am, and you will receive a confirmation email upon delivery.

QUALITY & SAFETY: To maintain produce quality and safety, please bring your Farm Box indoors immediately and refrigerate any applicable produce items. If you won't be home on the delivery day, place a hold for the week or see if a neighbor can store the food until your return. Puget Sound Food Hub is not responsible for food items not brought indoors promptly or stored improperly after dropoff. 

DELIVERY ACCESS: Subscribers are responsible for ensuring their delivery address is correct and comprehensive. If we are unable to deliver your box due to insufficient info or blocked access,  you will be charged without receiving your box. 

UNCLAIMED BOXES
Pickup responsibility: To receive the freshest produce possible from PSFH and our producers, the Farm Box subscriber must pick up their box at their designated pickup window and location. 

Unclaimed box policy: It is our policy that any unclaimed boxes are donated after the designated pickup window closes.

Refund policy: PSFH does not offer refunds for unclaimed boxes or coordinate pickup times outside of pickup windows. If your produce arrives in unsatisfactory conditions or there are items missing, please contact us with info and photos.

SUBSCRIPTION HOLDS + CHANGES 

Subscription Holds: If a Puget Sound Farm Box subscriber will be out of town or unable to receive their box, they can place a subscription hold on their account. Subscribers can place temporary holds by logging into their Puget Sound Farm Box account and choosing the Delivery Hold tab or by emailing farmbox@pugetsoundfoodhub.com. Subscribers who place a hold on their account in advance will not be charged during the week of their hold. 

Time frame: Subscribers must place any holds to their subscription six days before delivery, or the changes will not be applied until the following week’s order. This gives PSFH and our producers adequate time to source and harvest the appropriate quantities of local items. Add-ons can be added by Sunday at 12pm for the following week’s delivery.

CANCELLATIONS
Account Cancellation: If a subscriber no longer wishes to receive a Puget Sound Farm Box, they may request a cancellation by clicking the Subscriptions link on their lefthand menu on their customer account. Please allow 1-2 business days for our team to approve. Alternatively, the subscriber can email farmbox@pugetsoundfoodhub.com to request cancellation. Subscribers will still be charged for any previous balances. 

PSFH account hold: PSFH may cancel or place a subscriber’s account on hold for reasons that include but are not limited to: 

• failure to pick up their box for four or more weeks in a row,

• having an unpaid balance of over $150 and/or two unpaid deliveries, 

• failure to complete payments for over six distributions, 

• or harassment of an individual at their pickup location. 

PSFH will notify the subscriber of the hold or cancellation via email.

SUPPORT OF LOCAL FARMS
Farmer support: With their Puget Sound Farm Box subscription, subscribers support local farms that use sustainable growing practices. The cooperative model of PSFH minimizes many of the inherent risks of farming. PSFH practices season planning according to Puget Sound Farm Box subscriptions with producers and sources from a diversity of small- and medium-sized farms to minimize the impacts of crop failure or overabundance.

Last-minute changes: Producers may occasionally need to make last-minute changes in their product deliveries and quantities because of sudden weather changes or other fluctuations. If an item needs to be shorted, PSFH will include an alternate product in the box or issue an account credit for the item.

Seasonal variations: Puget Sound Farm Box is based on a consistent price, but items will vary in content, size, and weight depending on product availability from local producers and availability of specialty items. 

COMMUNICATION
Contact info: Please contact us at farmbox@pugetsoundfoodhub.com with any questions or concerns regarding your Puget Sound Farm Box.

Response: We will do our best to get back to you within 1-2 business days. 

CONSENT TO COMMUNICATIONS

By providing your email address and/or phone number, you agree to receive the weekly newsletter and informational emails and text messages from us. Message and data rates may apply. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our emails or replying "STOP" to our text messages. Your data will never be shared with third parties/affiliates for marketing/promotional purposes.