PUGET SOUND FARM BOX

SUBSCRIBER INFORMATION

 FAQs

  • Nope! You can sign up at any point during the year.

  • You can make changes to your account by logging in here. The changes will go into effect the following week.

    To change your share size or add-ons, click Change next to Subscription under Summary. From there you can change your share size or click on the Options tab to change your add-on subscriptions.

    For your pick-up site, click Change next to Pick-up Site and choose your preferred location.

    If you run into any issues, please reach out to us at farmbox@pugetsoundfoodhub.com and we can make the changes for you.

  • If you know ahead of time you won’t be able to pick up your box, just log into your account to place a hold. Click the Delivery Hold tab and insert the dates you would like us to skip. Holds can be placed up to 6 days before delivery.

  • To ensure the quality of the products, any unclaimed Farm Boxes are donated after the pickup window closes. Per our Member Agreement, subscribers are responsible for picking up their box each week and will be charged for unclaimed shares.

  • Puget Sound Farm Box is set up with a pay-as-you-go payment schedule, meaning you will be charged for the items you received in your Farm Box after each delivery. You can pay by credit card. If you need to make changes to your billing information, you can do so by logging into your account or contacting us at farmbox@pugetsoundfoodhub.com.

  • We're so sorry we missed your item! Please let us know at farmbox@pugetsoundfoodhub.com and we will issue a credit to your account.

  • We base each week's selection of produce on price and seasonal availability. Boxes tend to be lighter in the spring with greater availability of leafy greens and heavier in the fall and winter when seasonal produce tends to be heavier (e.g. winter squash and root vegetables). We appreciate our customers for supporting local agriculture and eating seasonally!

  • If your pick-up site allows it, please feel free to return your empty box the following week! Break the box down flat so as to save on space. Reusing the cardboard boxes allows us to limit the amount of packaging we use and decreases our environmental footprint. We can’t reuse the liner but it is biodegradable!

  • Visit savethefood.com/storage to see the best storage practices for keeping your produce as fresh and tasty for as long as possible.

  • You can cancel at any time, although we hope you stick around! Supporting local farmers throughout the seasons makes a huge impact. To cancel your account, follow these steps.

    1. Log into your Puget Sound Farm Box account

    2. Choose the Delivery Hold tab

    3. Choose “Place my subscription on permanent hold”

    4. Log out of your account to save the changes

    You can also cancel your subscription by sending us an email at farmbox@pugetsoundfoodhub.com.

  • Please contact us at farmbox@pugetsoundfoodhub.com with any questions or concerns regarding your Puget Sound Farm Box! We will do our best to get back to you within 1-2 business days.

Puget Sound Farm Box

Subscriber Agreement

This Subscriber Agreement depicts the terms and conditions of the relationship between Puget Sound Food Hub (PSFH) and the Puget Sound Farm Box Subscriber. 

  1. TERMS OF AGREEMENT 

    Shares: The subscriber will receive a share of produce and add-ons of a size and frequency of their choice as specified by the subscriber’s Farmigo account. 

    Box pickup: Subscribers are responsible for picking up their Puget Sound Farm Box during the pickup window they selected. 

    Payment: Subscribers will be charged for their Puget Sound Farm Box on a pay-as-you-go schedule. The payment may take a few days after pickup to process and appear on the subscriber’s account. 

  2. SUPPORT OF LOCAL FARMS

    Farmer support: With their Puget Sound Farm Box subscription, subscribers support local farms that use sustainable growing practices. The cooperative model of PSFH minimizes many of the inherent risks of farming. PSFH practices season planning according to Puget Sound Farm Box subscriptions with producers and sources from a diversity of small- and medium-sized farms to minimize the impacts of crop failure or overabundance. 

    Last-minute changes: Producers may occasionally need to make last-minute changes in their product deliveries and quantities because of sudden weather changes or other fluctuations. If an item needs to be shorted, PSFH will include an alternate product in the box or issue an account credit for the item. 

    Seasonal variations: Puget Sound Farm Box is based on a consistent price, but items will vary in content, size, and weight depending on product availability from local producers and availability of specialty items. 

  3. UNCLAIMED BOXES

    Pickup responsibility: To receive the freshest produce possible from PSFH and our producers, the Farm Box subscriber must pick up their box at their designated pickup window and location. 

    Unclaimed box policy: It is our policy that any unclaimed boxes are donated after the designated pickup window closes. 

    Refund policy: PSFH does not offer refunds for unclaimed boxes or coordinate pickup times outside of pickup windows. 

  4. SUBSCRIPTION HOLDS + CHANGES 

    Subscription Holds: If a Puget Sound Farm Box subscriber will be out of town or unable to receive their box, they can place a subscription hold on their account. Subscribers can place temporary holds by logging into their Puget Sound Farm Box account and choosing the Delivery Hold tab or by emailing farmbox@pugetsoundfoodhub.com. Subscribers who place a hold on their account will not be charged during the week of their hold. 

    Time frame: Subscribers must make all changes to their subscription (add-ons, share sizes, account holds, etc.) six days before delivery, or the changes will not be applied until the following week’s order. This gives PSFH and our producers adequate time to source and harvest the appropriate quantities of local items. 

  5. CANCELLATIONS

    Account Cancellation: If a subscriber no longer wishes to receive a Puget Sound Farm Box, they may place their account on a permanent hold by logging into their Puget Sound Farm Box account, clicking the Delivery Hold tab, and selecting Permanent Hold Request. Alternatively, the subscriber can email farmbox@pugetsoundfoodhub.com to request cancellation. Subscribers will still be charged for any previous balances. 

    PSFH account hold: PSFH may cancel or place a subscriber’s account on hold for reasons that include but are not limited to: 

    • failure to pick up their box for four or more weeks in a row,

    • having an unpaid balance of over $150 and/or two unpaid deliveries, 

    • failure to complete payments for over six distributions, 

    • or harassment of an individual at their pickup location. 

    PSFH will notify the subscriber of the hold or cancellation via email.

  6. COMMUNICATION

    Contact info: Please contact us at farmbox@pugetsoundfoodhub.com with any questions or concerns regarding your Puget Sound Farm Box. 

    Response: We will do our best to get back to you within 1-2 business days. 

  7. CONSENT TO COMMUNICATIONS
    By providing your email address and/or phone number, you agree to receive the weekly newsletter and informational emails and text messages from us. Message and data rates may apply. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our emails or replying "STOP" to our text messages. Your data will never be shared with third parties/affiliates for marketing/promotional purposes.